Bilingual Child Support Customer Services Representative 2

Salary: $42,901.10 Annually
Location : Statewide, GA
Job Type: Full Time
Job Number: 1
Division/Office: DCSS Administration
Unit: COMMUNICATION CENTER
Opening Date: 04/16/2025
Closing Date: 4/27/:59 PM Eastern

Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

The Georgia Department of Human Services (DHS),The Division of Child Support Services (DCSS) is seeking candidates for the position of Bilingual Child Support Customer Services Rep 2 for the Communication Center. Candidates must be fluent in both English and Spanish (oral and written).

Note: This is a telework position. Compliance with the State of GA teleworking policy requirements and maintenance of high-speed internet access are requirements for persons approved to telework.

JOIN OUR TEAM

Job Description

Pay Grade: F

Under general supervision, communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
Role and Responsibilities:

• Communicates Child Support obligations and communicates necessary information to ensure obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence, and direct contact.
• Coordinates child support activities with legal, judicial, and public organizations.
• Obtains and documents detailed information.
• Performs other professional responsibilities as assigned by supervisor.

Core Competencies:

• Home-based technology that is equipped with a Windows based operating system and high-speed internet access in order to receive the agency's software applications required for candidates approved to telework.
• Compliance with State of GA teleworking policy requirements.
• Excellent oral, written, analytical, presentation, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Minimum Qualifications

• High school diploma/GED and two (2) years of direct job-related experience.

OR

• One (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent.

Preferred Skills/Qualifications Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

• Bachelor's degree from an approved, accredited college or university AND Two (2) years ofcall center experience.
• High school diploma or GED equivalent AND Two (2) years of call center experience.

Additional Information
For more detailed information about the Georgia Department Human Services

Employment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: .

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance

Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.

Health Benefits: 1-

Flexible Benefits: 1-

Retirement

State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry

Employee Retirement System: 1-

Deferred Compensation

Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.

Peach State Reserves: 1-

Credit Union

Employees are eligible to become members of the and
01

What is your highest level of education completed?

• Doctorate Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED
• None of the Above

02

Are you fluent in both Spanish and English?

• Yes
• No

03

Do you have high speed internet and the ability to work from home?

• Yes
• No

04

In addition to your high school diploma or GED, how many years of experience do you have working in a call center environment?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years

05

How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years

06

Do you have One (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent? (Experience must be shown on the application)

• Yes
• No

Required Question