Bilingual ( English and Spanish) Representatives for our client in Plantation, FL. This position requires you to have great customer service and empathy.
Location: Plantation, FL
Hours: Must be flexible to work 8 hours between 8am-11pm (Will require at least a Saturday or a Sunday)
Title: Bilingual Customer Service Representative
Job Responsibilities:
- Inbound calls only
- Respond to and own consumer inquiries and issues
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Requirements:
- Must be bilingual in Spanish and English
- 1 year of customer service experience with the same company
- High School diploma