Bilingual Call Center Agent

Customer Service Representative

The pay rate is 17.00 an hour
Monday thru Friday: 9:30 am to 6:00 pm/8:30 am to 5:00 pm
Saturday for a rotating Saturday- 8:00 am to 5:00 pm
The job location is in San Antonio, Texas 78216
Temp To Perm.
8 weeks of Training for the position.
BILINGUAL AND FLUENT IN SPANISH OR PORTUGUESE is a plus.

Primarily responsible to collect monies on behalf of our clients while maintaining compliance and professional office and ethical standards.

Collector will utilize various collection strategies and methodologies to attempt to contact consumers to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.

1. Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached. The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.

2. Monitor debtors accounts and follow-up to ensure payments are made in a timely manner

3. Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies

4. Collect balance or set up an appropriate payment plan.

5. Review accounts to identify adjustments, discrepancies and create a request for resolution

6. Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment

7. All other duties as assigned

Describe the Physical Demands & Work Environment

1. Works in an enclosed call center environment office and mostly works on the computer.

1. While performing the duties of this job, the employee is regularly required to sit, talk or walk and use hands and fingers to operate office equipment (computer and printer) or other office tools, and reach with hands and arms.

2. Nominal amount of light lifting required.

3. Specific vision abilities required by this job included close vision and the ability to adjust focus.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:

Morning shift
Ability to Commute:

San Antonio, TX 78216 (Preferred)
Ability to Relocate:

San Antonio, TX 78216: Relocate before starting work (Preferred)
Work Location: In person