Overview: As a Bilingual Assistant Store Manager, you will leverage your customer service and leadership skills to provide an outstanding experience for customers. You will have the opportunity to enhance your leadership capabilities by working closely with store leaders on recovery processes, customer outreach, and risk mitigation. Join us in training and mentoring Customer Service Representatives while promoting compliance and upholding Company standards.
Your Role: - Deliver exceptional customer service throughout the loan or pawn process by educating consumers and tailoring recommendations to their financial needs.
- Assist with account management and recovery activities, including collection calls, while maintaining a strong focus on customer service to minimize account charge-offs and losses.
- Achieve Company performance targets by fostering business partnerships, obtaining referrals, and participating in community and in-store events.
- Build and nurture customer relationships to drive new business, enhance store profitability, and promote brand loyalty.
- Provide support and coaching to Customer Service Representatives to ensure quality standards and safety protocols are met.
- Accurately maintain customer information in the point of sale (POS) system.
- Help sustain a compliant work environment in accordance with Company policies and relevant laws.
- Oversee office security protocols and ensure proper opening and closing procedures, including management of vault and cash deposits.
- Monitor and maintain the store's appearance, cleanliness, and operational needs.
- Adapt quickly in a fast-paced environment, managing multiple tasks efficiently to meet performance goals.
- Utilize strong interpersonal skills to effectively communicate with customers and Team Members.
- Commit to a full-time schedule, including limited Saturday hours, requiring at least 40 hours per week.
Qualifications: - High School Diploma or equivalent required.
- A minimum of 3 months of supervisory or relevant leadership experience.
- At least 1 year of experience in customer service, sales, or retail.
- Valid driver's license, auto insurance, and access to a personal vehicle (mileage compensated).
- Strong verbal and written communication skills.
- Ability to operate standard office equipment and software including Point of Sale and Microsoft Office.
- Must be at least 18 years of age (19 in Alabama).
- Background check required.
- Must meet the physical demands of the position, including the ability to lift 25 pounds and frequent movement throughout the store.
- Bilingual English/Spanish is a plus and may be essential for certain locations.
Preferred Qualifications: - Associate degree or higher.
What We Offer: - Comprehensive new hire training program.
- Access to a robust learning management system with various training modules for professional growth.
- Performance-based career advancement opportunities.
- Educational Reimbursement Program.
- Multiple medical insurance options, including free telemedicine and HSA/FSA choices.
- Traditional and Roth 401(k) plans with a generous Company match.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits including dental, vision, and short-term and long-term disability plans.
- Paid Time Off: Accrue 12 days per calendar year plus extra days for each year of service post the first year.
- A diverse culture and inclusive work environment.
Note: The information provided herein is not an exhaustive list of the duties and responsibilities of the role, and the Company reserves the right to revise the job description as needed.