Join Our Team as a Bilingual Assistant Store Manager. As a Bilingual Assistant Store Manager, you will play a vital role in providing an exceptional customer experience. Your customer service and leadership expertise will help create a welcoming environment for our clients. You will work alongside store leaders, assisting in various processes, including customer outreach, risk mitigation, and recovery processes. This position offers you extensive training and development opportunities to advance in your career.
Your Key Responsibilities Include: - Delivering outstanding customer service throughout the loan or pawn process and offering financial guidance.
- Supporting account management and recovery efforts, focusing on customer service to reduce charge-offs and losses.
- Working towards performance benchmarks through partnerships, referrals, and community event participation.
- Building and maintaining strong customer relationships to enhance profitability and brand loyalty.
- Providing coaching and development to Customer Service Representatives to maintain quality and safety standards.
- Accurately managing customer information in the POS system.
- Ensuring compliance with company policies and local regulations, fostering a secure work environment.
- Upholding office security protocols and managing cash handling and deposits.
- Maintaining store cleanliness and appearance, addressing maintenance needs as necessary.
- Handling multiple tasks efficiently in a dynamic environment to meet team and individual performance standards.
- Utilizing strong interpersonal skills to build rapport with customers and team members.
What You Need to Succeed: - High School Diploma or equivalent.
- At least one year in a supervisory or leadership role.
- A minimum of two years in customer service, sales, or retail.
- Excellent communication abilities, both verbal and written.
- Proficiency with phone systems, POS, and Microsoft Office.
- Must possess a valid driver's license, auto insurance, and have a personal vehicle available for work (mileage compensated).
- Age requirement: at least 18 years old (19 in Alabama).
- Background check requirements apply.
- Ability to meet physical demands, including standing for long periods, lifting up to 25 pounds, and operating mechanical controls.
Preferred Qualifications: - Associate degree or higher.
- Bilingual in English/Spanish is highly recommended and may be required in certain locations.
What We Offer: - A comprehensive new hire training program.
- Access to a learning management system with numerous training opportunities.
- Career advancement based on performance.
- Educational Reimbursement Program to support your growth.
- Health insurance options, including telemedicine services.
- Retirement plans with company matching.
- Life and AD&D insurance, along with a variety of voluntary benefits.
- Paid time off, accumulating 12 days annually plus more based on service.
- A diverse and inclusive work environment.
Please note: TitleMax has been a trusted name in the title lending industry since 1998, with over 900 locations across 14 states. This position requires in-person attendance and commitment to safety regulations and company compliance.