Overview: As a
Bilingual Assistant Store Manager (ASM), you will leverage your customer service and leadership skills to deliver a premium experience for our customers. This role provides an opportunity to enhance your leadership abilities by collaborating with store leaders on recovery processes, customer outreach, and risk management. You will engage in training and coaching Customer Service Representatives as applicable, while effectively promoting compliance and upholding Company standards.
Responsibilities: - Deliver an outstanding customer experience throughout all stages of the loan or pawn process by educating clients and offering tailored recommendations based on their financial needs.
- Assist with account management and recovery processes, including collection calls, while focusing on customer service to prevent account charge-offs and losses.
- Achieve performance standards set by the Company by leveraging business partnerships, acquiring referrals, and participating in community events.
- Build and nurture customer relationships to drive new business, enhance store profitability, and strengthen brand loyalty.
- Provide coaching and support to Customer Service Representatives to ensure adherence to quality standards and safety protocols.
- Sustain accurate customer information in the point of sale (POS) system with integrity.
- Foster a compliant work environment that adheres to Company policies and meets local, state, and federal regulations.
- Maintain office security protocols and execute proper opening and closing procedures, including managing vaults, cash drawers, and bank deposits.
- Oversee the internal and external appearance of the store, addressing basic facility needs and coordinating maintenance as required.
- Thrive in a dynamic, fast-paced environment by effectively managing multiple tasks to achieve individual and team performance goals.
- Utilize strong interpersonal skills for effective communication with customers and team members at all levels.
- Availability for a full-time work schedule, with regular in-person attendance, including minimal Saturday hours, is essential for this role.
Qualifications: - High School Diploma or equivalent required.
- A minimum of 3 months of experience in a supervisory or key-holder role.
- At least one year of experience in customer service, sales, or retail.
- Valid driver's license, auto insurance, and ability to use a personal vehicle during work hours (mileage compensated).
- Excellent verbal and written communication skills.
- Proficiency in working with phones, Point of Sale systems, Microsoft Office, and other relevant applications.
- Must be at least 18 years old (19 in Alabama).
- A background check is required.
- Ability to meet the physical demands of the position, including stamina to remain stationary, moving up to 25 pounds, and operating mechanical controls like a keyboard.
Preferred Qualifications and Skills: - Associate degree or higher.
- Bilingual English/Spanish is advantageous and may be required for certain locations.
What We Offer: - A thorough new hire training program.
- Access to a robust learning management system with e-learning modules to enhance your professional and personal growth.
- Opportunities for performance-based career advancement.
- Educational reimbursement program.
- Multiple medical insurance coverage options, including free telemedicine and spending account (HSA/FSA) choices.
- Traditional 401(k) and Roth 401(k) retirement plans with a generous Company match.
- Company-sponsored life and AD&D insurance.
- Voluntary benefits such as dental, vision, short-term and long-term disability plans, and pet insurance.
- Paid Time Off (accrue 12 days per calendar year plus additional days for each year served after the first year).
- A diverse and inclusive culture.
TitleMax is one of the nation's largest title lending companies, providing cash solutions through title loans and pawns across over 800 locations in 13 states since 1998.
Please note: This job description is not an exhaustive list of duties and responsibilities nor does it constitute an all-inclusive list of skills and abilities needed for the position. The Company reserves the right to revise the job description as needed, and additional functions and requirements may be assigned as deemed appropriate.
Important: The Community Choice Financial Family of Brands will never request banking or payment information during the interview or hiring process. Official communication will only come from domains ending All in-store positions require in-person attendance.
The Community Choice Financial Family of Brands is committed to a workplace free from discrimination based on various protected characteristics. We encourage candidates of all backgrounds to apply. CCFI Companies, LLC is an equal-opportunity employer.