Position Overview:
Ultimate Staffing Services is actively seeking an experienced Administrative Assistant to join their client's amazing team in San Marcos, California. This role is essential for providing excellent customer service and support to students and staff at a reputable educational institution.
Responsibilities:
- Serve as the first point of contact for all customers and students visiting and contacting the school.
- Ensure student satisfaction by delivering high-quality customer service.
- Assist students with applications, bonds, DBA's, corporations, and other inquiries.
- Maintain a thorough knowledge of all products and services to effectively assist each student.
- Manage student records through the Customer Management System (CMS) and use CMS to track student progress and update records.
- Address student and counselor concerns, questions, and conflicts over the phone (inbound and outbound calls) or in person.
- Provide daily support to the sales staff at the school.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.