Purpose of Position: To provide office support to the technicians and office staff, plan and execute functions, order supplies and maintain supplies. Customer service and sales backup.
Duties & Responsibilities:
- Answer phones
- Check technicians in / out
- Assist technicians (mapping, questions, check in / out)
- Direct calls to appropriate staff, take messages
- Assist with overflow sales calls, follow up calls, answer eQuotes
- Customer quality control calls
- Create all packets in advance, maintain an inventory
- Print forms, letters, etc.
- Maintain and order office supplies
- Maintain and order equipment & cleaning supplies
- Mix cleaning solutions, refill jugs, refill tool shelves
- Order & create technician kits
- Create gift card sets, gift sets
- Send birthday cards, sympathy, other correspondence
- Maintain birthday schedule, gifts, recognition
- Check vacuums, clean, replace bags, maintain
- Empty train, keep office neat, organized
- Keep kitchen and bathroom clean, stocked
- Manage uniform inventory list
- Maintain records and monthly stats (sales, cancellations)
- File paperwork
- Run errands
- Assist owner with other tasks (scheduling, active campaigns, interviewing and on boarding technicians)
Results Expected:
- Smooth office operations
- Quality functions, meetings
- Fun events, employees recognized,
- Neat, clean, organized office