Company Overview:
Operating in a $1Billion plus industry, KleenMark is Wisconsin's largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry's best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark's 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results.
With our growth in the Fox Valley area we are looking to add new talent and provide more opportunities.
Job Summary
The Account Manager is responsible for overall customer satisfaction of their accounts. Responsibilities also include selling other services and products to current customers and promoting our "Brand" in our market.
Essential Roles and Responsibilities
Management
- Responsible for the overall satisfaction of their assigned accounts.
- Insure all policies and procedures of the company are adhered to.
- Work with other departments as needed (sales, HR, KMD, etc.).
Financial Management
- Responsible for the financial success of the accounts/territory.
- Maintain and evaluate account activity summary as well as payroll and budget reports.
- Complete paperwork as needed and monitor and analyze payroll and budget reports.
- Actively sell services and products to current and prospective clients to increase revenue.
Customer Relations
- Build and maintain long term relationships with clients and assure their satisfaction.
- Maintain Quality Assurance Program through KleenMark Connect and conduct business reviews with customers in portfolio.
- Conduct monthly building inspections to assure high quality.
- Address and resolve customer requests that may occur with assigned accounts and follow up with the customer to ensure its completeness.
- Participates in the start-up processes as required.
- Grow and develop customer account by bundling services and consumable products.
Employee Development
- Work closely with HR to achieve optimal performance from employees in regards to training, workers compensation, recruiting, disciplinary action, etc.
- Coach, develop, motivate and train employees.
- Provide employees with proper supplies and equipment needed to do their job.
- Assist with conducting and organizing employee training programs.
- Insure employees perform all cleaning functions.
- Conduct annual employee reviews on time.
Professional Development
- Participate in quarterly Account Manager training.
- Participate in outside professional organizations that will aid in personal development and growing the business.
Safety
- Works to promote safe work environment for all customers, employees and building occupants
- Follows and enforces KleenMark's safety programs, safety rules, monthly safety topics
- Assist HR when necessary in the case of accidents on the job (documents, photos, etc.)
- Work with HR/Injured employee to properly document the accident
- Utilizes safety handbook and new hire guidelines to train employees on safety subjects upon hire
Other
- Provides excellent level of customer service to both internal and external customers.
- Reports to work on time and works overtime as required and if required to travel for business: maintains a valid driver's license and good driving record.
- Follow KleenMark's "Green" practices.
- Local travel is required 100% of the time for this position, annually.
Education and/or Experience
B.S. or B.A. degree in Business Administration or other business related area of discipline preferred and 3 to 5 years related experience, or additional years of education and experience may be substituted for each other, as determined by Human Resources. Ability to read, write and speak English is requirement of this position. Bilingual English/Spanish reading, writing, and speaking ability recommended.
Knowledge, Skills and Abilities
Excellent communication, leadership, organization, and problem solving skills, as well as the ability to be flexible and multi task. Must have basic understanding of Microsoft office products (Word, Excel, Outlook, etc).
Physical Demands and Work Environment
While performing the duties of the job, the employee must be able to use a keyboard, calculator and telephone. They are regularly required to stand or walk, sit, talk, hear, and use hands to finger, grasp, handle, or feel. The employee must occasionally climb, stoop, kneel, crouch or crawl, reach and grasp as well as lift and/or move equipment as necessary. The employee must have the visual acuity to determine the neatness and accuracy of thoroughness of the work. Employee must comply with proper safety policies and procedures as required (i.e. when exposed to cleaning products). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.