Position Overview We are seeking a Service Manager to lead our in-store bicycle service operations. As the primary service advisor, you will be responsible for repair intake and scheduling, handling in-person warranty claims, assembling bikes for the sales floor, and maintaining inventory of service parts and tools. You'll work closely with the Retail Manager to deliver a customer experience that's both friendly and knowledgeable-representing a brand with over 50 years of legacy in the cycling industry.
This is a unique opportunity to help shape operations during our showroom launch and tailor our service approach to meet the needs of the Philadelphia cycling community.
Key Responsibilities
- Serve as the lead service advisor for all bike maintenance and repair needs
- Intake and schedule customer repairs efficiently and professionally
- Assemble bikes for showroom display, customer delivery, and marketing department use
- Maintain a clean, organized, and fully stocked service area
- Collaborate with the sales team to ensure smooth service-to-sales workflow
- Manage warranty claims in coordination with the warranty department
- Monitor and maintain an accurate inventory of service tools and spare parts
- Contribute to optimizing shop operations during the launch phase
- Work a full-time schedule (40 hours/week), including one weekend day
Qualifications
- Minimum 3 years of bicycle service experience
- Strong customer service and communication skills
- Highly organized with attention to detail
- Ability to lead and maintain an efficient, professional work environment
- Team-oriented with a proactive mindse