Job Type
Full-time
Description
Job Overview: Are you passionate about delivering exceptional customer service in both English and Spanish? Do you thrive in a fast-paced environment where your communication skills and attention to detail make a difference? Coburn Technologies is seeking a bi-lingual Spanish-speaking Customer Service Representative to join our team.
As the first point of contact for incoming calls, emails, and web chat inquiries, you'll serve as the voice of our company-ensuring clear, professional, and accurate communication in both English and Spanish. You'll work closely with departments including Sales, Finance, Operations, and Engineering to support a wide range of customer needs.
This is an excellent opportunity for someone who enjoys problem-solving, values teamwork, and takes pride in helping others.
Requirements
Key Responsibilities: - Customer First: Answer incoming customer calls in both English and Spanish promptly, professionally, and courteously, ensuring a positive customer experience.
- Problem Solving: Research and resolve customer inquiries accurately and efficiently using internal resources and systems.
- Multi-Channel Communication: Respond to inquiries via phone, email, and web chat with a consistent and helpful tone.
- Collaboration: Work cross-functionally with other departments to provide accurate information and timely solutions.
- ERP & System Use: Utilize ERP and CRM platforms to enter customer details, track cases, and process orders or service requests.
- Escalation Handling: Recognize and escalate priority issues to the appropriate internal teams.
- Follow-Up: Ensure customer satisfaction through follow-ups and surveys.
- Continuous Improvement: Participate in team discussions aimed at improving customer service processes.
- Documentation: Accurately log customer interactions and resolutions per company policies.
Qualifications: - Language Skills: Fluency in both English and Spanish is required (verbal and written).
- Communication: Strong interpersonal and communication skills; able to explain information clearly in both languages.
- Technical Skills: Comfortable navigating multiple platforms, screens, and office systems.
- Detail-Oriented: High attention to detail with a focus on accuracy and quality.
- Problem-Solving: Effective conflict resolution and decision-making skills.
- Data Entry: Fast and accurate typing and data entry skills.
Work Environment: - Office-based role using a computer, phone, and standard office equipment. (On-Site Position)
- Professional, collaborative team setting.