BEST Performance Management Team Lead

About the Office of the Comptroller The Office of the Comptroller oversees the Commonwealth's financial systems, promoting integrity, mitigating risk, and providing accurate reporting and promoting transparency to illustrate the financial health of Massachusetts. The Office is an independent and non-partisan department of the Commonwealth. As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability. The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c.7A. About Business Enterprise Systems Transformation (BEST) Program The Commonwealth of Massachusetts is undertaking a multi-year project known as the Business Enterprise Systems Transformation (BEST) Program to implement a comprehensive Enterprise Resource Planning (ERP) software solution which will support a wide range of business functions used by all state agencies. Phase 1 of the Program focuses on the replacement of the Commonwealth's Financial Management and General Ledger solution and is currently underway. Phase 2 focuses on Payroll and Human Capital Management (HCM) modules which support a full software suite capable of addressing government business needs across Payroll, Time and Attendance , Performance Management, Learning Management , Talent Acquisition, Onboarding and Offboarding Management , Position Management and Personnel Administration and Leave Management solutions across all Commonwealth entities who are seeking to migrate applications to a single solution platform over time should they elect to do so. Procurement for Phase 2 is currently in process and the solution is expected to go live in October 2027. The BEST Program is jointly sponsored by the Secretary for Administration and Finance, Comptroller of the Commonwealth and the Secretary of Technology Services and Security. This job posting is being issued through the Office of the Comptroller. More information can be found at. PositionSummary This role will provide leadership, facilitation, analysis in support of the design, build, deployment and implementation of the Performance Management module of the new Enterprise Solution. This Phase of the BEST Program will support the design, development and deployment of an enhanced, and for some entities introducing new functionality, in a Commonwealth Performance Management solution. The role of the Performance Management Lead will be to coordinate the activities of the members of the BEST PMO, system integration and product vendor staff, and agency staff to produce a comprehensive and cohesive set of business practices and configured software to support all Performance Management activities using the new ERP software. The Performance Management Lead will review the functionality of the selected ERP software to determine the most effective configuration of the Enterprise Solution to address Commonwealth requirements, making every effort to adopt the "best practices" of the new solution. It is anticipated that significant changes to the current business process will be identified, and that change management activities will play a crucial role in the overall success of the project. The Performance Management Lead will work with the Phase 2 PMO, the BEST Solution Functional Leads, Phase 2 Governance, subject matter experts (SME) and the Change Management Team to provide consultation and advice on the areas where significant business process changes have been identified, as well as contribute to the development of the adoption strategy. To see the remainder of the position summary please go to Specific Duties The specific duties of this position include but are not limited to the following: During Implementation, work with the PMO, fellow Functional Leads, system integration and product vendors, business owner and SMEs to analyze the proposed functional solution in context of the business, as well as support the gathering of business requirements related to the implementation of the new functional modules in order to identify and realize the optimal future state solution. Lead the gathering of business requirements for configuration of the new software through facilitated meetings with SMEs, document analysis, requirements workshops and/or site visits and record options and recommendations using business process descriptions, use cases, scenarios and task and workflow Visio diagrams for both current as is processes and new to be processes. Establish themselves as the internal "product owner" of the Functional Module Solution for all things Phase 2; data collection and analysis, educating Phase 2 governance on the current and potential future state functionality a deployed solution could bring to the State and users, support business process and workflow gathering to then translate into business requirements and help lead (within a PMO and Solution Team) all elements leading up to and through a successful deployment. Work collaboratively with the Comptroller's Office, Human Resources Division (HRD) as well as similar units in non-Executive organizations to plan for the transition of existing functional solutions in use today to the Enterprise Solution module, including transition timing, training, support in discussion with Collective Bargaining Unit representatives, and other activities needed to support a smooth transition. Critically evaluate information gathered from multiple sources, reconcile conflicts, creatively develop new solutions to existing problems, break down high level information into details and distinguish user requests from the underlying true needs. Establish themselves as the "go to" subject matter expert and module solution liaison between the BEST Team the Solution Vendor and the state Agencies. Identify the organizational impact on skills, processes, structures, and business culture of their functional modules. Collaborate with change management program staff to plan for and develop communication, training, and readiness tasks and materials. Participate in the definition of strategies to address the gaps between the current and future state solution by leading the analysis of current business processes to detect critical deficiencies and essential new practices and procedures that will be needed to move from the current to the future state. Work with fellow Solution Functional Leads and system integration and product vendors to document and identify any solution functionality gaps for critical business needs, and work with the team (as well as agencies) on acceptable resolutions to these gaps. Oversee and provide guidance and direction to the Functional Module Solution team on planning, design, testing and deployment tasks to ensure the quality and timeliness of deliverables and tasks are in line with the overall project implementation plan. Work with the BEST BI/Reports and Data Repository Team Lead to identify standard delivered reports related to the Functional Module Solution, how to configure those reports for use by the Commonwealth, identification and development of data warehouse queries and testing of reports, queries and dashboards as needed. In collaboration with the BEST Configuration Team, ensure the documentation of configuration options and decisions and all other project artifacts related to the standards, processes and decisions made regarding the new the Functional Module Solution. Work with the BEST Data Integration Team and business partners to identify requirements for any interfaces to or from the new solution as they relate to the Functional Module Solution. Participate in the development of the Project Plan, Risk log, Issues Log, Change Control log, Status Reports and other project management office documentation and contribute to updates as needed. Participate in the project's review of system integration and product vendor deliverables. Work collaboratively and collectively with other program team leads and team members to help ensure program timeline, communications, agency support, testing, training plans and deliverables stay on track. Salary Range: $ 130,000 - $140,000 This is a management position. The posted salary range is fixed and not subject to negotiation. The selected candidate will be offered a salary within this range, commensurate with their relative experience. Comprehensive Benefits Package: When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. CTR is pleased to offer a comprehensive benefits package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process. This is a management position. The successful candidate will be an employee at will. This position is non-civil service and not covered by a collective bargaining agreement. This position is an exempt position. The overall benefits available include paid vacation, sick and personal leave time, health, dental and vision insurance through the Commonwealth's Group Insurance, and optional pre-tax Health Savings Account plans. CTR employees also participate in the Commonwealth's State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information: In addition . click apply for full job details