A-Line staffing is hiring for a Remote Benefits Customer Service Representative in Buffalo, NY
If interested in the Remote Benefits Customer Service Representative role APPLY NOW
Brittney Blackman
Benefits Customer Service Rep Details:
- Location: MUST live within 2 hours of Buffalo, NY 14204
- On-site 1st day before going remote start date TBD
- Payrate: $16.50/hr
- Schedule: Mon-Fri only, hours vary, 8-hour shift between 8a-7p some required OT
- 32 to 40 hours per week during training
- OT hours may run as late as 11p
Benefits Customer Service Rep Highlights:
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Benefits Customer Service Rep Responsibilities :
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner
- Consistently meeting commitments via phone email and instant message
- Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in English is a professional manner
- Regularly participate in team meetings and training
- You will spend the majority of your time assisting customers
- Perform other duties as assigned
Benefits Customer Service Rep Requirements:
- Verifiable High School Diploma or GED is required
- Attendance mandatory for first 90 days
- Call center experience required
- Strong computer skills required
- Strong problem solving skills required
- Must have a private/quite workspace with internet connection
- MUST live within 2 hours of Buffalo, NY 14204
- MUST be available for after hours OT
If interested in the Remote Benefits Customer Service Representative role apply now
Brittney Blackman
Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport