At Conduent, we provide mission-critical services and solutions for Fortune 100 companies and over 500 governments, fostering exceptional outcomes for our clients and the millions they serve. Join us to make a tangible impact and be part of a team that values individual contributions and champions diversity.
About the Benefits Customer Service Associate Role: As part of our dedicated benefits team, you will play a vital role in helping individuals navigate their employee health benefits through personalized assistance. In this dynamic call center environment, you will receive inbound calls, listen actively, and provide tailored solutions to complex problems.
We pride ourselves on our supportive work atmosphere, where your exceptional communication skills and customer-centric approach will lead to positive experiences for our clients. Your reliability and teamwork are essential to our success.
Key Responsibilities: - Engage with customers through calls, assisting them with their benefits inquiries.
- Utilize multiple systems to provide seamless service while managing a steady volume of calls.
- Foster a positive customer experience through effective communication and problem-solving.
Requirements: - A passion for customer service and a natural aptitude for empathy.
- Strong communication skills and the ability to multitask effectively.
- Proficiency in keyboarding and Microsoft Office applications.
- High school diploma or GED is required.
- Must be willing to work onsite at our facility in Chesapeake, VA.
- Must pass a background check and, in some instances, a drug test.
- Must be 18 years or older.
Why Join Us? We offer competitive pay at $17.00/hr and a comprehensive benefits package, including medical, dental, and vision insurance, a consistent work schedule, paid training, and a positive work environment. This is more than just a job; it's an opportunity to grow with a team that challenges and inspires you.
Equal Opportunity Employer: Conduent is committed to creating an inclusive workplace for all individuals, regardless of race, color, religion, gender, or any other protected status.
We prioritize the health and safety of our employees and their families. While vaccination is not required for most positions, you may be asked about your vaccination status, where legally permissible.