Join Our Team as a Benefits Call Center Associate. At Conduent, we are dedicated to providing exceptional services on behalf of Fortune 100 companies and over 500 governments. We create memorable outcomes for both our clients and the millions of people who rely on them. Here's your chance to thrive, make a real difference, and be a part of a culture that values your individuality every day.
Position Details:• Hourly Rate: $17.00
• 100% Remote Work
• Training Schedule: Monday - Friday 8:30am-5:30pm EST
• Work Schedule: Monday - Friday 8am-6pm EST
• Weekends off with potential overtime during peak periods.
As a Benefits Call Center Associate, you will make a meaningful impact by assisting individuals with various employee benefits inquiries. You will handle a steady flow of incoming calls, providing support on topics like healthcare, retirement benefits, and additional perks affiliated with employment.
You will be part of a supportive team where your excellent customer service and communication skills will contribute to creating positive experiences for our clients. Punctuality and reliability are crucial to our clients' success.
Key Requirements: - Previous customer service and/or call center experience.
- Proficiency in keyboarding and MS Office.
- Exceptional communication skills.
- Extensive typing experience.
- Strong problem-solving abilities.
- Ability to multitask effectively.
- High school diploma or GED.
- Experience with healthcare and employer benefits is highly preferred.
- Availability to work shifts between 8AM-6PM, Monday-Friday.
- Willingness to complete mandatory paid training.
- Successful completion of a criminal background check and drug test (THC included).
- Must be at least 18 years old.
- Pass an internet speed test with specified criteria.
- Connect via ethernet cable to a modem/router.
- Reside in one of the designated states.
Why Join Us? Conduent offers not just a job but a career path with excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a vibrant work culture. We truly value innovation and fresh ideas, and are looking for team members ready to make a genuine impact.
If you're ready to help others and solve complex problems, we want you on our Benefits Call Center Team.
About Conduent: Conduent is committed to creating exceptional outcomes for a variety of global clients through our dedicated associates. This is your opportunity to grow personally and professionally in an inclusive environment that celebrates your unique contributions.