Behavioral Health Navigator

•   Assessment

•   Provide telephonic screening of BH members using PHQ-9, GAD, and other CM-DM diagnostic tools to determine additional care support needs.

•   Communication

•   Communicates with HMSA members, physicians, case managers, and disease management team members.

•   Coordinate with other colleagues to ensure continuity of care for members in assigned work queue.

•   Triage

•   After assessment, triage members to appropriate BH program

•   Data Management and Documentation

•   Complete and file forms and input data into appropriate HMSA systems.

•   Education

•   Provide navigation, referrals to community resources, and educational materials.

•   Performs all other miscellaneous responsibilities and duties as assigned or directed