Kick off your career in the automotive industry with Toyota Carlsbad. Our Service Department has an immediate opening for a
Business Development Center Service Representative. What We Offer: - Excellent Culture
- Advancement opportunities
- Medical, Dental, and Vision Plan
- Company-paid Life Insurance
- 401(k) savings plan and matching program
- Paid Vacation
- Tuition Reimbursement
Major Essential Duties: - Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team.
- Provide clients with information pertaining to current service offerings.
- Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
- Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
- Other duties as assigned.
Qualifications: - Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.
- 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.
- Knowledge of Toyota products is a plus.
- Superb communication skills, both verbal and written.
- The ability to instantly build rapport with clients.
- The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
- Strong organizational expertise and attention to detail.
- Must be able to work flexible hours and days, including some Saturdays.
We are an EOE/M/F/D/V employer and support a drug-free workplace.