Job DescriptionWhat You'll Do - Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as needed.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Rally the team with daily pep talks to set the vibe and keep everyone in the loop.
- Follow-up on any guest hiccups from the previous shift - Moxy magic never misses a beat.
- Know the Flow: Stay on top of the hotel daily status - keep it balanced, open and ready to roll.
- Stay sharp by reviewing GSS alerts and GXP cases and close in a timely manner.
- Check in on GSS scores and Marriott Bonvoy sign-ups with the crew - celebrate wins and set daily goals like a champ.
- Conduct grab-and-go market inventory and ensure it is stocked for every shift.
- Coach in Real Time: Spot teachable moments and keep our crew growing stronger every day.
- Confirm shift closing duties are completed.
- Make sure the bar is spotless, stocked, and shut down in style every night.
About the Role At the Moxy, our front desk isn't just for check-ins - it's the beating heart of the guest experience. You'll welcome guests, sling cocktails, answer questions, and make sure every stay feels like the place to be. As Bar / Front Office Supervisor, you'll be leading shifts, lifting spirits, and keeping the energy high. In addition to training and inspiring our Rockstar Crew, you'll be mixing drinks and managing check-ins with equal style.
What We're Looking For - You've got 1-2 years of experience in front desk, bar, or hospitality roles - bonus points if you have prior supervisory experience.
- You're a natural leader who knows how to motivate a team, solve guest issues with style, and keep the good vibes flowing.
- You can juggle check-ins, cocktails, and coaching moments.
- Able to read and follow safety and operational instructions.
- Confident communicator (bonus if you're bilingual in English/Spanish).
- You know your way around hotel systems and you learn fast.
- High school diploma or equivalent; college coursework is a plus.
- You meet the minimum age requirement to serve alcohol in Ohio. ServSafe and/or alcohol service training like TIPS is a big bonus.
- You know the coolest spots in Columbus and love sharing them
About Us Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, .
About the Team Welcome to Moxy Columbus Short North, where check-in happens at the bar and the vibe is anything but ordinary. We're located in the heart of the city's trendiest arts district, and we're looking for bold, vibrant, people-first team members to join our one-of-a-kind crew. If you're passionate about hospitality, obsessed with creating memorable guest experiences, and love a fast-paced, high-energy environment, this is your chance to be part of something different.