Job Title: Banquet Server
Hotel Department: Food and Beverage
Reports to: Banquet Captain/Food and Beverage Director
FLSA: Non-Exempt
Job Objective: To effectively execute food and beverage service, guest attention, and overall functionality of banquet events by means of set-up, clear communication and teamwork, while maintaining the company's standard for excellence, resulting in the overall success of banquet events.
Key Areas of Responsibility: Meeting function set-up and tear down in regard to but not limited to both corporate and social functions while maintaining the highest standard of customer service.
Specific Duties: - Maintain a professional appearance.
- Assist with set-up of tables, linens, chairs for full service of events.
- Provide excellent food and beverage service for banquet events.
- Maintain knowledge of policies and procedures.
- Maintain front of the house, back of the house and all side work duties.
- Maintain positive and professional attitude and complete all assigned duties with clear communication.
- Other Duties and Responsibilities as may be designated: As required by management.
Qualifications: Must be customer service orientated and have a passion for pleasing guests.
Education/Experience: Prior Banquet Server experience in a hotel or banquet facility preferred but not required.
Language Skills: Must be able to communicate effectively both verbally and through written means.
Equipment/Computer Expertise: Knowledge of standard banquet equipment, service ware, table settings.
Physical Demands: Requires standing/walking/bending throughout shift. Must be able to lift 30 pounds consistently throughout shift.
Work Environment: Able to work flexible schedule including mornings, nights, weekends, and holidays.
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels / Individual Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.