Banquet Captain

Reports to: Food and Beverage Manager

Supervises: Banquet Servers

Job Summary (Essential Functions)

Supervise the banquet functions for the club when the F&B Manager is not available or assist the F&B Manager during the function. Assists management in supervising service personnel to ensure that member and guest satisfaction and presentation standards are consistently attained.

Job Tasks/Duties

• Under general supervision, coordinates and supervises catered events based on client specifications and documented in the Banquet Event Order.

• Works with Food and Beverage Manager, Event Coordinators, Banquet Chef and others to coordinate

personnel requirements for private functions.

• Supervises and directs banquet staff during all phases of a catered event.

• Effectively and regularly communicates expectations and service goals to staff.

• Coordinates food service between kitchen and banquet service staff.

• Inspects all linens daily for proper appearance.

• Assists with inventory of all banquet service ware, equipment and supplies to meet required needs.

• Enforces established club rules, regulations and policies.

• Prepares and reviews table diagrams, guest tables and set-up needs for special functions.

• Participates in or conducts pre-function meetings with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses.

• Ensures that all banquet staff are well-groomed and in proper uniform.

• Assures the neatness, cleanliness and safety of all banquet areas.

• Interacts with banquet host or hostess to assure all needs are being met.

• Supervises and sets up future events according to specifications

• Assures that state and local laws and the club's policies and procedures for the service of alcoholic

beverages are consistently followed.

• Analyzes accurately situations requiring solutions and adopts an effective plan of action.

• Notifies management of member and guest complaints.

• Oversees breakdown of event, including clean-up activities and securing the facilities.

• Completes other appropriate assignments made by the Banquet Manager. Including, but not limited to reset of room for future functions

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and

twist or reach.

• Push, pull or lift up to 50 pounds.

• Continuous repetitive motions.

• Work in hot, humid and noisy environment