B2B Account Coordinator

ACCOUNT COORDINATOR

Location: BOXFOX Hawthorne, CA 90250

Schedule: Full-Time Position, Hybrid (4 days in office)

Department: B2B Sales

ABOUT BOXFOX BOXFOX is an e-commerce gift box company based in Los Angeles. We help create stronger relationships through elevated and personal gifts ranging from birthdays to corporate conferences. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button- never losing the value of a personal touch. We pride ourselves on the exciting, inclusive, and fast-paced culture we've created.

ABOUT POSITION Your chief responsibility is to support the B2B Sales Team - specifically our Account Executive- ensuring you are staying on top of the day-to-day tasks and planning ahead, ultimately making sure the BOXFOX team is set up for sales success and maximizing efficiency. You'll get to wear a lot of different hats: this role is heavily administrative but also supports sales and production efforts as well as client inquiries. As an Account Coordinator, you should showcase excellent communication skills, attention to detail, and ability to identify and quickly solve problems. You should also act proactively to address your managers' needs.

SCHEDULING/CONTACT MAINTENANCE

• Vet new leads, schedule calls, manage calendars via Calendly for assigned AE
• Ensure AE's are abreast of daily client meetings with short briefs and callouts
• Help organize Salesforce to ensure all contact info is up-to-date on platform
• Research for leads using look-a-like profiles from existing book of business
• Create calendar of key client event dates, past order timeline, repeat opportunities to help inform strategic outreach and Marketing

SALES PROCESS SUPPORT

• Assist AE with proposals as needed
• Review proposals for pricing, accuracy, typos, and consistency with policies
• Manage all Salesforce data entry once invoice has been paid
• Manage and collect second invoice for taxes and shipping and/or pricing discrepancies from initial invoice (as flagged by production)

CONCIERGE SUPPORT

• Approving, onboarding, and offering customer service support to Concierge Pro customers
• Support Concierge clients with light gifting proposals, inventory checks, and manual order submissions
• Understand the Concierge B2B business model to upsell Concierge Enterprise service where appropriate

PRODUCTION LIAISON

• Act as point of contact for Production Team on all ongoing orders, raising any red flags with AE on
• inventory, deadlines, etc.
• Responsible for timely delivery of client deliverables such as logos, copy, and addresses
• Review, reformat, and flag issues with client address spreadsheets before handing to Production
• For larger-scale orders, contact Vendors prior to sending proposal to client to confirm availability

PRODUCT/RESOURCE MANAGEMENT

• Ensure salesperson is following all processes as outlined in the Corporate Directory, scheduling
• appropriate approval meetings with Sales Managers, Operations, and Production as needed
• Ensure all documents, spreadsheets, catalogs, brochures, case studies, lookbooks for AE are up-to-date and accessible, ensuring collaboration with the appropriate departments to get updated assets

EXPECTATIONS

• You're the Foundation: always be one-step ahead, anticipating needs and staying organized to get ahead of problems
• You're the Encyclopedia: stay on top of our book of clients and product catalog, suggesting strategic
• improvements to help us win
• You're the Fixer: whether it's a client onboarding question, a production issue, or something else entirely we're counting on you get the facts and come up with a plan so your AE can come in and do the damage control

ABOUT YOU

• 1-2 years of professional work experience preferred; B.A. from 4-year university
• Solid knowledge of MS Office, Google Suite, Quickbooks, Keynote, and Salesforce
• A proactive team player who thrives in a goal-oriented, dynamic, ever-changing, fast-paced
• entrepreneurial environment, while juggling multiple priorities with a sense of urgency.
• Detail-oriented, great-follow up, results-driven
• Outstanding communication skills, both internally to team and externally to clients
• Positive, can-do attitude
• Passion for BOXFOX - what we do and how we're changing the B2B gifting game

PERKS & PAY

• The range for this role is $20 - $24 / hr, commensurate of experience and capabilities
• Employee discounts on gifts and a la carte product
• Amazing culture: friendly team members, happy hours, dog-friendly office, philanthropic
• opportunities, spirit activities, and an encouragement of self education

APPLY

To apply, please email your resume (PDF) and a bit about yourself/why you'd be a fit (or a cover letter) to with subject: "Account Coordinator" or through LinkedIn.