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Role name: Platform Architect Role Description:
• Develop custom solutions and integrations using AWS Lambda, AWS Step Functions, and other AWS services to meet unique business needs and enhance contact center functionality
• Continuously monitor and optimize Amazon Connect configurations and workflows to improve performance, scalability, and efficiency
• Conduct thorough testing of contact center solutions to ensure they meet quality standards, functional requirements, and client expectations
• Prepare comprehensive technical documentation, including architecture diagrams, deployment guides, and user manuals
• Provide training and support to client teams as needed
• Serve as a trusted advisor to clients, providing expert guidance on contact center best practices,industry trends, and AWS capabilities
• Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives
• Create CI/CD pipelines and/or DevOps automation
• Development of custom reports and dashboards Competencies: Agile Way of Working, Digital : Amazon Web Service(AWS) Cloud Computing
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Date Posted: 13 April 2025
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