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AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries
View more categories View less categories Sector Media and Publishing, Sales and Business Development, Technology Role Specialist Contract Type Permanent Hours Full Time
DESCRIPTION
Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.
Media Specialist TAMs collaborate with Media Specialist Solutions Architecture (SA) teams in AWS Sales to understand customer needs and design relevant media solutions. They work closely with customers to transition solutions from conceptual design to long-term production operations. When customized solutions are required, they may also work with AWS Professional Services, representing customer operational needs and aligning with AWS Support capabilities. While software development is not expected from a Media Specialist TAM, a background in software development is valuable for understanding complex customer needs and driving software solutions.
Media Specialist TAMs take ownership of the long-term operational health of their deployed solutions, contributing to the overall success of their assigned customers. They also coordinate with AWS Support TAMs, who hold overall TAM responsibility for AWS Enterprise Support customers. A key aspect of their role is providing ongoing support and deep domain-focused guidance throughout the customer lifecycle.
As a Senior Media Specialist TAM, your responsibilities include:
- Completing onboarding and off-boarding requirements for assigned key customers
- Owning customer health dashboards for media workflows, working with AWS TAMs and Technical Project Managers
- Defining detailed customer project requirements and scoping feature tickets with AWS Solutions Architects
- Interfacing with customer project managers and technical owners to understand requirements and deliver product releases
- Collaborating with Product Managers to prioritize customer requirements
- Working with Engineering managers to ensure delivery of product features
- Advocating for, specifying, and owning the availability of customer test environments
- Verifying implemented product features and testing multi-product workflows
- Communicating effectively with customers and internal teams
- Mentoring junior TAMs and Engineers
- Defining and implementing team metrics and processes
AWS Sales, Marketing, and Global Services (SMGS) focus on driving revenue and growth across various customer segments, including public sector. The AWS Support team emphasizes world-class support as critical to customer success and partners with customers building mission-critical applications on AWS.
Note: This role requires the ability to work from an AWS office in London.
About the team
We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. Whether you're starting your career or have alternative experiences, your background is welcome.
Why AWS
AWS is the world's most comprehensive cloud platform, known for innovation and trusted by startups and Fortune 500 companies alike.
Work/Life Balance
We promote flexibility and work-life harmony, supporting your success at work and at home.
Inclusive Team Culture
Our culture of inclusion is fostered through employee-led affinity groups and ongoing learning events.
Mentorship and Career Growth
We provide resources for professional development, mentorship, and career advancement.
BASIC QUALIFICATIONS
- 2+ years experience with public cloud as a developer, architect, TPM, or implementer
- 4+ years in technical project management, TAM, or professional services with customer-facing responsibilities
- 2+ years in a technical role within a software engineering-focused business
- 3+ years experience in the Media & Entertainment market segment
PREFERRED QUALIFICATIONS
- Experience as a technical lead in enterprise or customer-facing environments
- 4+ years' software engineering experience
- Knowledge of video processing technologies (MPEG2, AVC, HEVC, MPEGTS)
- Experience with adaptive bitrate streaming and delivery technologies
- Experience with AWS or other cloud providers in operational support environments
We are an equal opportunity employer dedicated to diversity and inclusion. We prioritize your experience and skills in our hiring decisions. For privacy and data security information, please see our Privacy Notice . If you require workplace accommodations, visit this link .
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