AWS Connect Engineer

Vaco Dallas is seeking qualified candidates for an AWS Connect Engineer, contract-to-hire employment opportunity for a local client based in the healthcare industry. Our client is growing and seeking to expand their AWS Contact Center Team. These positions will be required to work onsite 4-days per week and candidates must be local to the Dallas/Fort Worth market. Candidates must also be able to pass a criminal background check and drug screen. Candidates must be legally eligible to work in the United States, as our client is unable to sponsor at this time.

Vaco is NOT seeking third party candidate support on this engagement.

Job Title: AWS Connect Engineer

Job Type: Contract-to-Hire

Worksite Schedule: 4-days onsite (Mon - Thur) 1-day remote (Fri)

Worksite Location: Addison, Texas

W2 Hourly Rate On Contract: $55.00 - $65.00 (W2) based on experience and credentials

Salary Conversion Target: Based on experience up to $115,000 - $135,000 + full benefits

Job Scope:

• Design and implement AWS Connect-based cloud contact center solutions with a focus on scalability, security, and high availability.
• Integrate AWS Connect with various AWS services like Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and more to create automated, cloud-native solutions.
• Develop customized contact flows, AI-powered automations, and real-time analytics features that optimize the customer experience.
• Monitor and optimize the performance of AWS Connect solutions through logging, insights, and real-time monitoring tools.
• Ensure compliance with industry regulations such as PCI-DSS and GDPR, applying security best practices in all AWS Connect implementations.
• Working within a team of software engineers, conducting code reviews, and promoting a culture of technical excellence.
• Work closely with product teams, business stakeholders, and UX designers to ensure technology initiatives align with organizational and user needs.
• Build and maintain integrations with CRM systems, third-party APIs, and other enterprise applications to ensure smooth service delivery.
• Automate infrastructure provisioning and deployment workflows using Terraform.
• Leverage AI/ML services to integrate chatbots, speech recognition, and sentiment analysis to improve customer interactions.
• Manage the integrity and performance of deployed AWS Connect solutions, ensuring rapid issue resolution to maintain high-quality service delivery.
• Conduct thorough risk assessments and contribute to incident response strategies to maintain high system uptime.
• Promote Agile best practices, including efficient sprint planning and continual process improvement within the team.

Required Skills & Experience:

• 6-10 years in software engineering, focusing on cloud-based development and service-oriented architecture.
• At least 3-5 years of hands-on experience with AWS services, particularly AWS Connect.
• Strong troubleshooting and problem-solving abilities, especially within AWS Connect environments.
• Expertise in AWS Identity & Access Management (IAM) for managing users, roles, groups, and policies in the context of AWS resources.
• Proficiency in backend development using languages like Python, Node.js, Java, or C .
• Familiarity with VoIP, SIP, WebRTC, and contact center technologies is advantageous.
• Solid experience with continuous integration and deployment (CI/CD) processes.
• Proven ability to implement effective code review practices to enhance code quality and encourage continuous learning within the team.
• Excellent communication skills, with the ability to engage with both technical teams and business stakeholders.
• Bachelor's degree in Computer Science or a related field, or equivalent professional experience (8+ years).

Preferred Qualifications:

• AWS Certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer, or AWS Cloud Practitioner)
• Prior experience in the healthcare industry is a plus

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.