Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together.
In addition to being a great place to bank, Bluestone Bank is a great place to work. Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:
- A competitive salary with performance-based incentives.
- Comprehensive medical with deductible reimbursement, dental, and vision coverage.
- An employer matching 401k plan.
- Training and professional development opportunities, including tuition reimbursement.
- Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.
The Branch Manager has full responsibility for all activities that occur within the retail branch. This includes, although is not limited to, ensuring that all operational activities are conducted in accordance with bank requirements and policies, as well as within compliance and regulatory guidelines; in partnership with Human Resources, interviewing, hiring, and managing employee issues; monitoring the physical operation and security of the building and reporting any issues; handling any sensitive customer interactions and ensuring that they are resolved; communicating any issues that arise in a timely manner and with the appropriate members of leadership; and managing any customer exceptions within established guidelines. This is a multi-site position, overseeing our Plainville & Norton branches.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Participate in and provide active leadership in the branch to ensure a positive customer experience. This includes sales, service, and customer guidance supporting all customer and bank expectations. Develop positive and trusting relationships with individual depositors.
- Through role modeling, leadership, and coaching, ensure that all branch staff effectively promote and refer bank products and services. Coach and train as necessary to maximize cross-selling and referral opportunities to ensure deposit and sales goals are achieved. Lead, coach, and participate in branch efforts to promote and refer Bank products and services.
- To build branch and bank business, cross-sell bank-provided products and services, including trust, investments, mortgage, home equity loans, commercial loans, cash management, and remote deposit capture. Cross-sell third-party products and services, including merchant services, payroll, and credit cards.
- Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility for keeping up to date and requesting assistance for further development needs. Introduce and explain new products and services to staff. Provide recommendations and guidance to develop branch team sales and customer service skills in order to support and service customers and meet growth expectations.
- Lead, manage, and provide day-to-day supervision of branch staff and responsible for portraying a professional image and acting as a role model to employees; making routine employment decisions, reviewing performance, and making salary recommendations; assigning work, providing training and guiding, and advising staff as necessary; resolving staff issues in partnership with Human Resources; preparing portions of an annual budget and operating within its limitations; ensuring a professional image of all branch staff, including professional communication, appearance, and demeanor.
- Handle all routing branch activities related to operations including review and approve service fees; oversee and periodically audit teller drawers, account opening and file maintenance; vault, cash, branch, and ATM machine balancing; prepare and present periodic volume and activity reports; safe deposit box operations; and other related activities.
- Monitor and control expenditures and ensure the branch operates within budget, including staff overtime.
- Originate, process, underwrite, and commit to small business and certain consumer loans, ensuring appropriate risk in order to grow branch and bank business.
- Fulfill CRA responsibilities.
- Establish and maintain effective working relationships with representatives of local community, civic, business, and professional organizations.
- Communicate and maintain relationships with business customers and prospects through site visit business and wellness telephone calls.
- Maintain a visible and active presence in the community through community organization membership, volunteering, and attending community events.
- Participate in planning and executing Retail division and specific projects.
- Additional related responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws.
- Bachelor's Degree in business management or equivalent combination of education and experience in retail banking.
- Three to five years of progressively responsible retail banking leadership experience is required. Knowledge of banking industry rules and regulations. Comprehensive knowledge of the retail banking industry, with an extensive focus on customer service and sales for consumers and businesses.
- Proficient in word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook) and ability to learn other software applications. Has the capacity to develop expertise with the technologies used by the retail division staff.
- Strong customer service orientation includes knowing your audience, making recommendations for effective problem resolution, and having high enthusiasm and creativity.
- Strong organizational and project management skills with the ability to prioritize workload and handle multiple tasks in a fast-paced environment while maintaining attention to detail. Ability to work with minimal supervision while performing assigned duties.
- Effective oral, written, and presentation skills. Excellent verbal communication, technical writing, and presentation skills with an ability to effectively interact with and convey information to people with varying levels of understanding on applicable topics.
- Effective conflict management skills.
- Proven ability to effectively coach and teach others.
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