Avaya Architect

Lansing, Michigan

Saxon Global

Job description -

Installation, configuration operation and maintenance of IP Telephony equipment and systems. Routing testing of all IPT equipment and software.
Call Configuration support for existing IP Telephone.
Escalating the Calls to Service Desk for OEM / Partner support for break-fix and configuration changes in the existing solution
Troubleshooting of Hardware and Software issues
Co-ordination with vendor for Hardware Break-Fix support, work with TAC for Major Incidents
Manage mission critical UC and CC Environment for 5000 user base
Administration of Telephony, Onsite and remote end user administration
Responsible for installing and resolving issues related to Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant.
Fault and performance management
Incident, change, and problem management
Provide need basis on-call services support outside of regular client business hours.
MIS reporting.
Ensuring SLAs / KPI.
Expertise in performing version upgrades, migrations between on Central Call Managers

Required:

10 to 12 years of experience in handling Enterprise Telecom/ VOIP operation as a SME.
Minimum 10+ years of experience in managing Avaya, Cisco and MS Teams UC and CC technologies.
Good knowledge of VOIP Networking, network protocols and routing.
Good working knowledge on Call Managers, CUCM, CUCME, Avaya IP Office IP-500 V2, Voice recorder
Demonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGCP, CCS, CAS) in providing solutions to customer.
Assess and analyse Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols.
Circuit Type -DTI (E1/T1), PRI (E1/T1), BRI
Knowledge of IPT Network.
Basic ITIL.
Good communication skills.

Date Posted: 19 May 2025