Job Summary:
Porsche Woodland Hills is seeking a Warranty Administrator to join our team. The ideal candidate will perform a wide range of administrative and office support duties associated with vehicle warranties. Ensuring the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting and following up on each claim.
Compensation & Benefits
Compensation for this position is $25 to $35 per hour, paid semi-monthly. Benefits include health, vision, and dental insurance; vacation and holiday pay; and eligibility for company bonuses and incentives.
Responsibilities
- Process all claims by next business day following RO close date
- Handle and resolve all claim corrections and charge-backs
- Establish and maintain relationships with the manufacturer's designated warranty representatives
- Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures of the company and manufacturer
- Analyze problems, identify trends and develop strategies for maximizing claim process
- Check each repair order against the vehicles service history to avoid duplicate claims
- Provide a weekly report to the service manager regarding claim status
- Report any fraudulent manipulation of warranty claims
- Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
- Assist service consultants in closing all open warranty RO's
- Assist service consultants and technicians with any warranty questions
- Assist with special projects, audits and reports as requested
- Review and manage all aging schedules and reports
- Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
- Attend warranty training courses as needed
Requirements
- Minimum high school diploma or GED equivalent
- Excellent organizational, written and oral communication skills
- Ability to work independently and maintain a high level of accuracy and attention to detail
- Ability to pass a background and drug screening
- Dealership experience preferred