About the Role:
The Service Shop Foreman at Ford Of Columbus will play a pivotal role in ensuring the efficient operation of the service department. This position is responsible for overseeing the daily activities of the service team, ensuring that all repairs and maintenance tasks are completed to the highest standards. The Foreman will also be tasked with managing workflow, scheduling, and providing technical guidance to technicians, thereby enhancing overall productivity. A key aspect of this role is to maintain customer satisfaction by ensuring timely and quality service delivery. Ultimately, the Service Shop Foreman will contribute to the dealership's reputation for excellence and reliability in automotive service.
Minimum Qualifications:
- Experience with dealership service operations
- Proficiency in using automotive diagnostic tools and software.
- Minimum of 5 years of experience in automotive service and repair.
- Previous supervisory or leadership experience in a service environment.
Responsibilities:
- Supervise and coordinate the activities of service technicians to ensure efficient workflow.
- Review repair orders and assign tasks to technicians based on their skills and expertise.
- Monitor the quality of work performed and provide feedback and training as necessary.
- Ensure compliance with safety regulations and dealership policies.
- Communicate effectively with customers regarding service needs, estimates, and timelines.
Skills:
The required skills for this position include strong leadership and communication abilities, which are essential for managing a diverse team of technicians and ensuring clear communication with customers. Technical expertise in automotive repair is crucial, as the Foreman will need to provide guidance and support to technicians on complex issues. Organizational skills are necessary to effectively manage workflow and scheduling, ensuring that service operations run smoothly. Problem-solving skills will be utilized daily to address any challenges that arise in the service department. Additionally, a customer-focused approach is vital for maintaining high levels of customer satisfaction and loyalty.
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