Description of the role:
The Service Manager at Route 128 Honda will be responsible for overseeing daily operations related to the service department. This includes managing and leading a team of service advisors, technicians, and parts professionals to provide exceptional service to our customers.
Responsibilities:
- Ensure the efficient operation of the service department
- Monitor and improve service processes to maximize customer satisfaction
- Manage the team to achieve service department goals and targets
Description of the role:
Route 128 Honda is seeking a dedicated Service Manager for its Fixed Operations department. As a Service Manager, you will be responsible for overseeing the day-to-day operations of the service department, ensuring customer satisfaction, and driving profitability.
Responsibilities:
- Manage all aspects of the service department including scheduling, training, and performance evaluations.
- Develop and implement service strategies to increase customer loyalty and retention.
- Monitor service department metrics and implement improvements as needed.
- Ensure compliance with company policies and industry regulations.
- Work closely with other departments to achieve overall company goals.
- Handle customer escalations and provide excellent customer service.
- Supervise service advisors and technicians to ensure high-quality workmanship.
Requirements:
- 5+ years of experience in automotive service management.
- Strong leadership and communication skills.
- Extensive knowledge of automotive systems and repairs.
- Proficiency in Microsoft Office and service department software.
- Ability to work in a fast-paced environment and meet deadlines.
- High school diploma or equivalent; degree in automotive technology or business management preferred.
Benefits:
- Competitive salary of $120,000 - $200,000 per year.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on products and services.
- Opportunities for career growth and development.
About the Company:
Route 128 Honda is a leading automotive dealership located in Reading, Massachusetts. We pride ourselves on providing exceptional customer service and a wide selection of new and used vehicles. Our service department is equipped with state-of-the-art facilities and technology to ensure that our customers receive the best care possible.
Required
Preferred
Job Industries