Automotive Service Advisors

9300 E Independence Blvd., Matthews, NC 28105

, recognized as the Audi Dealership in North Carolina for 20 years and honored with Dealer of the Year and J.D. Power Dealer of Excellence for six consecutive years, is HIRING NOW and looking for an experienced Service Advisor to join our team. We pride ourselves on providing an exceptional customer service experience and building lasting relationships with our employees, customers, and community.

In this role, you will be responsible for scheduling service appointments, greeting customers, advising on necessary and recommended services, and ensuring a smooth, positive experience throughout the process. You will track vehicle status, communicate updates, and ensure all customer concerns are addressed when the work is complete.

We are seeking a motivated individual with at least 2 years of experience in an automotive service environment. High-line and CDK experience is preferred. The ability to work some Saturdays is required. If you are looking to take your career to the next level with a dealership that invests in its employees' success, we want to hear from you.


We offer:

• High Earning Potential.
• Advancement Opportunities.
• Paid Vacation
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with percentage match (after one year of employment)
• Flexible Spending Account
• Supplemental Short and Long-Term Disability policies are available
• Supportive management team that fosters a cooperative environment
  
  

Responsibilities-Service Advisor:

• Schedule appointments for service, maintenance, and recall work while ensuring optimal shop capacity.
• Greet customers, discuss vehicle issues, and advise on services, costs, and timelines.
• Monitor the progress of each vehicle from drop-off through completion, providing timely updates to customers.
• Upon service completion, review the work order with the customer to ensure all concerns have been addressed.
• Ensure excellent customer satisfaction by maintaining communication throughout the service process.

Requirements-Service Advisor:

• 2+ years of service advisor or service department experience required (automotive, high-line preferred).
• Experience with CDK and prior franchised dealership experience is a plus.
• Strong customer service skills and a professional appearance with a positive attitude.
• General knowledge of vehicle mechanical operations.
• Ability to work some Saturdays (required).
• Must have a valid driver's license and good driving record.
• Must be authorized to work in the U.S.
• Pre-employment screening including background checks, MVR, and drug tests required.
• Please upload your resume and complete the online assessment for immediate consideration.
  
  

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.