Automotive Service Advisors

th Street, SE Grand Rapids, MI 49512

Harvey Lexus of Grand Rapids is part of the Harvey Automotive Group which has been family owned and operated since 1966. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

Harvey Lexus is a full-service, domestic, luxury automotive dealership in Grand rapids and we are seeking a high energy, self-starter with outstanding customer service skills for Service Advisor / Writer position. This is a full-time position which includes some rotation of evening and Saturday hours.

Qualified applicants will be contacted for an interview.

Please no walk-ins or calls

We offer:

• Generous pay plan.
• Medical, Dental and Vision plans are available
• 401(k) retirement plan available
• Excellent training programs.
• Closed on Sundays.
• Opportunities for career advancement.

Responsibilities - Service Advisor / Writer:

• Schedule appointments with customers
• Greet and work with customer and technician to identify required services using vehicle's service history
• Advise customers on necessary/suggested services and costs; advise of any current special promotions available
• Compute the cost of replacement parts and labor
• Address customer's questions and needs promptly and professionally
• Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with the service manager
• Meet the dealership's standards for repair order production

Qualifications/Requirements - Service Advisor / Writer:

Candidate must be a quick learner and possess:

• Strong communication skills
• Computer skills (Dealer Track experience is a plus)
• Automotive or similar customer service skills and experience
• Professional business appearance
• Ability to foresee possible issues and make preemptive decisions quickly
• Flexibility to work with all clients and provide world class service to everyone
• Desire to keep up to date with the required training
• Solid work ethic with superior attendance record
• Please upload your resume. Completing the online assessment will grant you priority approval.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.
  

We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.