Automotive Service Advisor - Join the CAPITAL Team Are you a problem-solver who enjoys helping people and keeping things running smoothly? CAPITAL CHEVROLET of SHALLOTTE is looking for a
customer-focused Automotive Service Advisor to be the vital link between our customers and our skilled technicians.
As a Service Advisor, you'll be the go-to expert for customers seeking maintenance and repair services. From scheduling appointments to explaining recommended work, you'll ensure every customer feels informed, confident, and cared for-because at Capital Chevy, we don't just fix vehicles-we build trust.
What You'll Be Doing: - Greet customers warmly and listen carefully to their vehicle concerns.
- Assess service needs and recommend repairs and maintenance clearly and honestly.
- Schedule appointments and coordinate with the service team to manage workflow efficiently.
- Keep customers updated on service progress, pricing, and timing.
- Collaborate closely with technicians to ensure timely and accurate repairs.
- Handle customer questions or concerns with professionalism and urgency.
- Keep your workspace organized and uphold all safety and cleanliness standards.
- Jump in to assist with other duties as needed-teamwork makes the shop work.
What We're Looking For: - Experience as a Service Advisor or in a related customer service role in the automotive industry.
- Solid knowledge of automotive systems, diagnostics, and repair procedures.
- Strong communication skills-you're approachable, clear, and empathetic.
- Tech-savvy with the ability to use scheduling, estimating, and invoicing software.
- A valid driver's license and clean driving record.
- Must pass a pre-employment background check.
- A team player who thrives in a fast-paced, service-oriented environment.
Compensation & Benefits: - Competitive pay
- Health insurance options
- Paid Time Off (PTO)
- 401(k) with company match
- Opportunities for growth within the Capital Auto Group
- A positive, inclusive, and supportive team culture
At Capital Auto Group, we believe every team member plays a key role in creating an exceptional customer experience. We're proud to be an equal opportunity employer and committed to building a diverse, welcoming workplace for all.