Automotive Service Advisor

Saginaw, Michigan

 Serra Saginaw
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Service Advisor responsibilities
  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers
Requirements:
  • Minimum 1 year experience in a service advisory role
  • ADP experience is preferred but not required.
  • Automotive experience is a PLUS.
  • Positive attitude
  • High volume mentality
  • CSI focused
  • Required experience:
  • Service Advisor, Dealership, Automotive Knowledge: 1 year
Date Posted: 19 May 2025
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