Automotive Service Advisor

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Paid time off

Training & development

Vision insurance

We help people who need tires or car repairs. People who have a broken car or bad tire need help and this is a perfect time to show how you care for those in need. Customers love their cars for the access to freedom, the ability to go where they want when they want without waiting or coordinating. Some spend a lot of time working and traveling in their cars - for fun, vacation, jobs, or just sightseeing. In the Hudson Valley NY area we have so many beautiful things to see from historic homes, gardens, the rail trail, Hudson River, and great food. You job will be to help these people and coordinate and expedite their repairs. Its fun and when you show caring its rewarding to help people who come in nearly in tears that ol' Betsy is not running right.

Benefits/Perks
• Local business in Poughkeepsie NY well known with the best customers in the county
• 401k retirement plan
• 40 hours sick time pay
• Vacation Pay
• paid holidays worked benefit
• wonderful customer base who enjoy exceptional treatment
• Competitive Compensation with manufacturers support
• Training for certification
• ASE Reimbursement
• Paid training and NY Certified Mechanics inspection license exam
• So much more.

Job Summary We are looking for a high-performing person to join our successful business. If you have a proven track record of Customer experience and fantastic communication skills, we want to hear from you. As an Automotive Service and Tire Expert Representative, you will grow our customer base by identifying potential customers, keeping in touch with existing customers, and making sure that everyone has a positive service and tire experience. You will greet guests and build rapport, answer questions about vehicles, and facilitate information gathering. Mentorship programs, ongoing education, and even competitive bonuses are available to our representatives. This is a great opportunity for someone with strong interpersonal skills, hospitality and people skills. This is a great opportunity to learn about managing as well. The automotive career is strong and cars simply never cease to keep needing worn things fixed - you will learn a lot with us and experience so much knowledge your family and friends will be impressed. This type of first hand experience will help you know more than your competition and give you a leg up in the industry.

As a Service Advisor you will be responsible to welcome customers to your shop in a professional and friendly manner using great Communication Skills. We have been helping people with customer service experiences they love. We run a proactive ship here. We are strong on collaboration. Automotive writers put the agreement together between customer and tech bringing detail oriented contracts that clearly explain what you are suggesting with compliance of technical work to fix their problems. Invoicing and documentation are skills that help people better understand exactly what needs to done. Using photos or video and test results to explain along with technical results will help your customer realize the importance of the job.

Responsibilities

Greet customers as they arrive with respect, a smile and professionalism

Create a professional environment that builds rapport and puts customers at ease

Answer customer questions about their needs, vehicle service process, and the goals they have for their car

Advise customers on options they may want to solve their problems that meets their objective

Use software to maintain a customer database you will use to drive repeat business and marketing policies

Conduct discussions and obtain customers comments to detail the primary issues they are concerned with

Use skills to complete the process while maintaining a high level of customer connection and care

Maximize production and develop jobs for your crew of technicians to keep the customers happy

Offering customer options to meet their needs. Be flexible and focused on the customers feelings

Qualifications

High school diploma or GED

Valid state-issued driver's license

Prior Customer service or service advisor experience

Excellent communication, collaboration and organizational skills

Ability to manage time and serve customers with little supervision but good friendly collaboration with all team members

Typing writing and listening skills. Ability to explain results and the customers primary issue

to see more about us

Since 2008 a Full Service Shop with new tires and a drive through quicklube