Automotive Service Advisor

6221 West Layton Avenue, Milwaulkee, WI 53220

Fuel Your Passion for Riding: Join the Legendary House of Harley-Davidson as a Service Advisor

Are you ready to turn your love for motorcycles into a career that's as exciting as the open road? At , we don't just sell bikes-we connect people to the thrill of freedom, adventure, and the Harley-Davidson lifestyle.

House of Harley-Davidson is HIRING NOW for a customer-focused and detail-oriented Service Advisor to join our team. This is an exciting opportunity for someone looking to build a career at a well-respected Harley-Davidson dealership, with plenty of room for growth. As a Service Advisor, you'll be the key point of contact for customers, assisting with service intake, diagnosing concerns, and ensuring seamless communication throughout the repair process.

You'll also handle over-the-counter parts and accessories sales, manage a personal cash drawer, and help maintain an organized and welcoming showroom. As a Service Advisor, you'll play a vital role in delivering top-tier customer service while supporting both the Service and Parts & Accessories departments. If you have a passion for motorcycles and a knack for problem-solving, we'd love to hear from you.

We offer:

• $40,000 - $55,000 per year, higher earning potential for experienced candidates.
• Health, dental, vision, and life insurance
• 401(k) retirement plan with employer matching We invest in our team.
• Paid time off
• Employee discounts on Harley-Davidson products and services
• Opportunities for career growth within House of Harley-Davidson
• Full-time, on-site position

What You'll Do:

• Customer Interaction & Service Intake: Greet customers promptly and courteously, conduct visual walk-around inspections to diagnose concerns, and accurately document them. Review and communicate service estimates, expected completion times, and warranty/recall details while ensuring a seamless intake process.

• Sales & Upselling: Offer additional services, parts, and accessories when appropriate, maintaining a strong focus on customer satisfaction and encouraging repeat business through exceptional service.

• Work Order & Technician Coordination: Accurately input Repair Orders into the Dealer Management System (DMS), assign jobs based on technician skill level and workload, and track work-in-progress to ensure quality and timeliness.

• Parts & Accessories Management: Verify parts availability for scheduled jobs, assist with internal and wreck repairs, and help restock and organize the Parts & Accessories floor.

• Customer Communication & Issue Resolution: Proactively update customers on job status, delays, or additional work needed. Handle customer concerns with professionalism and work to resolve issues effectively.

• Administrative & Compliance Tasks: Process warranty claims and recalls with Harley-Davidson Motor Company and Extended Warranty providers, handle cashier duties, manage a personal cash drawer, and ensure accurate payment processing. Attend monthly Parts & Service meetings and stay updated on company policies.

• Workplace Organization & Other Duties: Follow Harley-Davidson Motor Company Warranty Certification guidelines, maintain a clean and organized workspace, assist with showroom upkeep, and perform other job-related tasks as assigned.

What We're Looking For:

• Experience in customer service, sales, or automotive/motorcycle service advisory preferred.
• Strong communication and organizational skills.
• Ability to work weekends as needed.
• Motorcycle Endorsement (preferred but not required).
• Ability to lift up to 40 lbs, occasionally bend, stoop, crouch, and reach.
• Shop Environment: Exposure to battery acid, gasoline, cleaning chemicals, and exhaust fumes.
• Upload your resume and complete the online assessment for immediate consideration.

Why Join Us:

• Be part of an iconic brand that stands for freedom, individuality, and adventure.
• Grow your career in a supportive, team-focused environment where hard work is recognized.
• Enjoy exclusive access to Harley-Davidson products, events, and the area's leading compensation package.

Ready to Ride with Us?

Turn your passion into a rewarding career. Join a passionate team dedicated to delivering top-tier Harley-Davidson service.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other
protected status.