Automotive Service Advisor

Job description

SERVICE ADVISOR

Are you ready for a fast paced, high intensity and high reward career? We are looking to add dynamic, energetic and positive team members to our Service Advisor team. If you are ready to try a new, engaging, and fun team- we encourage you to apply NOW

Qualifications

• Own and project a positive attitude toward customers and coworkers.

• Previous Service Advisor experience, a must

• Excellent communication, interpersonal and organizational skills

• A team player who is focused on providing exemplary customer service

• Basic mechanical understanding of an automobile

• Acceptable driving record and a valid driver's license in your state of residence

• A devotion to work in a performance-based, commission environment

• Ability to handle multiple tasks in a fast-paced environment

• High school diploma or equivalent

• Driver's License (Required)

Responsibilities

• As a Service Advisor, you will be reporting to the Service Manager, will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

• Act as a liaison by representing the center to service clients and the client's interest to the Service Center

• You will also serve as a liaison between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration

• SMILE.

• The majority of the service advisor role, is communication- be prepared to keep people informed by phone, email or text

• We provide a robust communication suite to allow you to be successful

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

• Develop customer payment estimates by costing materials, supplies, and labor, including deductibles

• Prepare repair orders (RO), obtain approval signatures, and enter RO into a service database system

• Communicate additional repair and service needs to the customer based on vehicle inspection

• Keeping customers informed of service specials, completion times, and service expenses

• Responsibly help owners care for their cars and maintain their vehicles

• Establishes a critical and ongoing relationship with customers

• Inspect vehicles and apply proper resources (vehicle history, key reader, etc,) to accurately identify and verify vehicle mileage and service needs

• Repeat new vehicle sales by providing a premium after-sales experience for each client

• Refer to service history, inspect the vehicle, and recommend service to clients

• Responsibly promote the sales of appropriate services, parts, and accessories

• Write and verify accurate repair orders and include supporting documentation

• Administer new and used vehicle warranty repairs following warranty specifications

• Meet requirements of state and federal law for automobile repair and consumer protection

• Rotating weekends

JOB CODE: vm4