Eastgate Chrysler Jeep Dodge Ram is looking for a positive, well-organized SERVICE ADVISOR that LOVES working with people and ENJOYS helping others. We need a person that can help us grow our department and take care of our customers in a professional manner.
The ideal candidate is an experienced service advisor with a verifiable track record of positive growth and great at customer service,preferably one that has used CDK in the recent past.
We will provide you with a positive management team that is not afraid to make changes to improve the customer and employee experience, a large database of customers for you to work with, and an opportunity to grow and be heard.
Key responsibilities of an automotive service advisor include: - Customer interaction: Greeting customers, listening to their concerns about their vehicle, and accurately documenting issues reported.
- Repair estimate creation: Providing detailed repair estimates, explaining the cause of the problem, necessary parts, labor costs, and potential alternative options to customers.
- Communication with technicians: Clearly communicating customer concerns and repair needs to technicians, ensuring all necessary information is relayed accurately.
- Scheduling appointments: Coordinating repair appointments with customers, managing schedules to optimize workflow.
- Upselling services: Recommending additional maintenance services or parts based on vehicle inspection and customer needs.
- Explaining repairs: Clearly explaining completed repairs and associated costs to customers, addressing any questions they may have.
- Handling customer complaints: Resolving customer concerns regarding repairs or service experience in a professional manner.
- Maintaining records: Keeping detailed records of customer interactions, vehicle repair history, and service performed.
Required skills for an automotive service advisor: - Excellent communication skills: Ability to clearly explain complex technical issues to customers in layman's terms
- Strong customer service skills: Building rapport with customers, addressing their concerns, and providing a positive experience
- Technical knowledge: Basic understanding of automotive systems, common repairs, and vehicle maintenance procedures
- Organizational skills: Effectively managing multiple customer appointments and repair orders simultaneously
- Salesmanship: Ability to present repair options and potentially upsell additional services
- Computer proficiency: Familiarity with CDK dealership management system
BENEFITS: - 401(K) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Family Owned & Operated
- Paid Vacation
- Work/Life Balance
- Promote from within
- Paid Training
- Community Involvement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.