Automotive Service Advisor

Description

The Role

As a Service Advisor at TAC, you'll be the vital link between our customers and our technical team. You'll manage the entire customer experience from initial greeting to final invoice while driving our business forward through exceptional service and strategic sales.

Responsibilities

Key Responsibilities

• Follow TAC processes and procedures to ensure consistent, high-quality service

• Drive car count to ensure our technicians have optimal workflow (minimum 5 vehicles per technician daily)

• Deliver exceptional customer experiences that generate positive reviews

• Drive sales through effective communication of needed services and repairs

• Manage repair orders to achieve target gross profit objectives

• Embody our TAC Core Values in every customer interaction

What We Offer

• Competitive compensation package

• Professional growth opportunities

• Supportive team environment

• Training and development

Qualifications

What You'll Need to Succeed

• Exceptional communication skills - ability to explain complex technical issues in simple terms

• Outstanding customer service orientation with genuine empathy for customers' concerns

• Strong time management skills to juggle multiple vehicles and priorities

• Effective sales abilities with a consultative approach

• Solid automotive technical knowledge

• Meticulous attention to detail

• Creative problem-solving skills