The
Service Advisor is responsible for building strong customer relationship and selling the technician's time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
- Ensure that customers receive prompt, courteous, and effective service
- Drive the sale of technicians time to meet departments sales forecast
- Prioritize required services, and be prepared to provide options upon request. Keep customer informed on completion times, service expenses, and possible changes.
- Ensure customer has a positive dealership experience
- Be able to answer characteristic and operational questions regarding the customer's vehicle.
- As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.