We are looking for an experienced
Automotive Service Advisor to join our growing team.
Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated company with two great locations Brentwood, TN, and Mt Juliet, TN. We treat our employees and customers like family, and we reward individuals who are passionate and motivated. Every employee here at Andrews Cadillac is critical to its success.
We are proud to be ranked as the Top Midsize Business in Middle Tennessee's 2024 Top Workplaces List. Benefits - Medical, Dental, & Vision Insurance
- Life Insurance
- 401(k)
- Short-Term & Long-Term Disability
- Paid Training & Career Development
- Company Events
- Paid Holidays
- Employee Discounts on Products & Services
- Work/Life Balance
- Salary + Commission
Responsibilities - Greet customers promptly
- Obtain customer and vehicle information
- Report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage, and history of the vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish and monitor follow-up time
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Verify that final invoices reconcile with the work performed on the repair order
- Clearly explain all completed vehicle maintenance and charges to customers
Qualifications - Experience with Reynolds Ignite preferred
- Proven record of achieving exceptional customer satisfaction
- Must have previous experience as a service advisor, assistant lane manager, or service consultant
- Must be professional and friendly
- Must present strong computer skills
- Must have the ability to learn new systems
- Must have a valid Driver's License and a clean driving record
- Must be willing to participate in a pre-employment background check & drug screening.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.