Ourisman, Trusted Tradition Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.
Role Summary Ourisman Automotive Group is seeking a knowledgeable and detail-oriented Automotive Body Shop Estimator to join our team. The Estimator will be responsible for assessing vehicle damage, preparing accurate repair estimates, and coordinating with insurance companies and customers to facilitate the repair process.
More about the role - Inspect vehicles to assess damage and determine the scope of repairs needed. Use specialized tools and software to evaluate the extent of damage.
- Prepare detailed and accurate repair estimates for vehicle repairs, including parts, labor, and additional costs. Ensure estimates are consistent with industry standards and repair procedures.
- Communicate with customers to explain the assessment process, provide repair estimates, and address any questions or concerns regarding the repair work.
- Work with insurance adjusters and companies to review and negotiate repair estimates, ensuring coverage and authorization for the necessary repairs.
- Collaborate with body shop technicians and management to schedule and prioritize repair work. Provide clear instructions and guidance on the required repairs and parts.
- Maintain accurate records of estimates, repair orders, and customer communications. Ensure all documentation is complete and compliant with company and industry standards.
- Monitor the repair process to ensure work is performed according to the estimates and industry standards. Address any issues or discrepancies promptly.
- Provide excellent customer service throughout the repair process, ensuring a positive experience and high level of satisfaction.
What we look for - Previous experience as an automotive body shop estimator or in a similar role is preferred. Experience in the automotive repair industry is highly desirable.
- Additional training or certification in auto body repair, estimating, or related fields is an advantage.
- Strong knowledge of automotive repair processes, parts, and labor costs. Proficiency in estimating software and tools.
- Excellent verbal and written communication skills, with the ability to interact professionally with customers, insurance representatives, and team members.
- Strong attention to detail and accuracy in assessing damage and preparing estimates.
- Effective problem-solving skills, with the ability to address and resolve issues related to estimates and repairs.
Benefits - Health, dental, and vision insurance
- Life insurance options
- Short-term and Long-term disability insurance
- 401(k) plan with company match
- Paid time off and holiday leave
- Opportunities for professional development and growth
Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.