About Mindlance:
Founded in 1999 , Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.
Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers-elevating the standards of recruitment practice to a whole new level . Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Job Title: AUTOMOBILE TECHLINE SPECIALIST
Job Category: Engineering
Industry: Automotive
Job Location: Smyrna, TN
Zip Code: 37167
Top 3/5 Skills: Automotive/Automobile/Cars, Repair/diagnose/troubleshoot, Technician/mechanic.
Min & Max Pay Rate (Ex: $30.00 /hr. - 30/hr.):
Role Summary:
Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
Job Functions
- Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
- Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
- As necessary, performs other related duties of which the above are representative.
Minimum Qualifications
Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
Experience: one or more years of directly related professional level experience. Need to be comfortable using multiple screens, using camera, video, accessing databases, etc.
Education: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician. This role requires thorough understanding of total vehicle diagnosis and repair.
Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better. to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation.
Additional information from Kick off Call:
Generally answer 6 -15 calls per day when they are new, will send 20-30 emails on a busy day. On-site 4 days/wk 1 day remote 7am - 4pm Central time
They communicate with dealership with wearable device including camera, phone, email, screen share with PC. They must have prior technician experience from a dealership or similar role in order to be able to assist the dealership with vehicle repairs.
About 30 specialists in the room taking calls, providing assistance.
Look for some dealership experience, or auto repair experience (will mean a lot more than a technical school).
Looking for a generalist from any auto dealer - do not need specific Car Brand experience.
If they don't know EV's they will be taught what they need to know.
IMPORTANT INTERVIEW INFORMATION
3 step process - 1st is one hour, then 2ndinterview is 2 hour technical assessment, 3rd is 6-7 hours