Overview The Automation Technician will be the onsite contact for Informational and Operational technology (IT/OT) issues and maintenance at Bay Center (BCF). This role will have a wide breadth of responsibility ranging from overseeing system support to IT/ OT device management. This individual will need to develop strong relationships with internal stakeholders as well as external vendors. The Automation Technician will report to the Sr. Principal Leader, Automation & Technology, while coordinating closely with the IT Operations and Enabling Systems Leads.
A wholly-owned subsidiary of Chick-fil-A, Inc., Bay Center Foods (BCF), LLC will be a state-of-the-art, highly automated and technology-focused food production facility that will serve Chick-fil-A restaurants across the country by 2020. Bay Center will play an important role in Chick-fil-A's growth enabling innovation to improve team member, and ultimately the customer experience. The new subsidiary is in the early stages of development and will be a dynamic, fast-paced work environment.
As of the date of this posting, a good faith estimate of the current pay scale for this position is $43.27 to $48.08 per hour. This pay scale takes into account a wide range of business factors and may change with over time.
Responsibilities Responsibilities fall into three major categories:
INFRASTRUCTURE SUPPORT
- Provide onsite support for network and computer managed service providers
- Provide Level 1 support for technical devices at the plant (e.g., time clocks, scanners, desktops, laptops)
- Administer MES/Manufacturing systems
- Troubleshoot Controls hardware issues
- Coordinate Controls hardware maintenance/upgrades
- Provide demand and capacity planning for MES servers and storage
- Manage SLAs and contracts with Controls infrastructure vendors
- Ensure the day to day running of IT infrastructure is in line with service level agreements (SLAs)
- Ensure service integration with BCF applications
APPLICATION SUPPORT
- Manage the day-to-day operational and systems needs for MES applications
- Administer MES software (new user accounts, roles, configuration/setup)
- Manage new machine/device integration with MES systems
- Generate native MES reports (SSRS, PowerB)
- Address data and analytics needs for BCF
- Manage software patching with vendors (new releases, security)
AUTOMATION SUPPORT - Troubleshoot complex OT equipment issues
- Understand and document unique automation aspects per equipment vendor (GEA, Hiperbaric, Shape, etc.)
- Monitor performance of Robot Cloud System for proactive error management (Fanuc ZDT)
- Research, design and commission plant improvements and new product improvements
- Troubleshoot PLCs (Allen Bradley, Siemens, Beckoff), replacements and backups (Rockwell Asset Centre)
- Support Production Devices (HMIs, Thin Clients, IIoT devices)
- Play SME for automation layer and training
- Manage architecture, integrations, security and standards for automation layer
- Provide and maintain technical details of automation layer
Minimum Qualifications- Bachelor's degree in Mechatronics Engineering or related Engineering Technology degree
- Minimum Relevant Experience: 1+ years
Preferred Qualifications- Preferred Relevant Experience: 3+ years
- Preferred Certifications: Rockwell Factorytalk, Fanuc basics, Fanuc end tools, Inductive Automation
- Knowledge of Industrial hardware and MES
- Understanding in ISA S95 standards
- Understanding of electrical safety requirements and Risk Assessment
- Familiarity with managing SLAs and contracts with vendors
- Skilled in data analytics (ML, AI) and generating custom reports across different systems
- In touch with industry 4.0 trends
- Understanding and practice of Lean Manufacturing Methodology (RCFA, 5WHY, JIT, 5S, etc.)
- Detail oriented and adept at troubleshooting system issues
- Familiarity with industrial robots (Fanuc, JBT AGVs, ASRS, etc.)
- Skilled at different aspects of managing automation support
Minimum Years of Experience 1
Travel Requirements 10%
Required Level of Education Bachelor's Degree
Preferred Level of Education N/A
Major/Concentration Mechatronics Engineering or related Engineering Technology degree