Autodesk Help Desk Support Technician

Overview

MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Dubuque, IA office. The ideal candidate will bring approachable and empathetic personal skills, along with expertise in triaging Autodesk support issues. This position is crucial in supporting our engineers and designers by troubleshooting technical and design-related issues in Autodesk design solutions, specifically Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud.

If you're ready to make your mark and work with a team that values your expertise, apply today.

Why MSA?

• Innovation and Impact: Work with cutting-edge technology and make a real impact on the built environment.
• Collaborative Culture: Be part of a supportive team where your contributions are valued and your growth is nurtured.
• Employee-Owned: Benefit from our 100% employee-owned ESOP program and share in the success you help create.
• Diverse Projects: Every day is different with a wide range of projects that challenge and inspire.

Responsibilities

Your mission:

• Serve as the first point of contact for employees seeking technical assistance on their design tools via phone and a ticketing system.
• Provide empathetic and effective support to engineers and designers, addressing technical and design-related issues.
• Troubleshoot and resolve issues related to Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud.
• Utilize a broad range of technical knowledge to assist all MSA employees with their design tools.
• Maintain detailed records of support interactions and resolutions in the ticketing system.
• Collaborate with other IT and design professionals to ensure seamless support and knowledge sharing.

Qualifications

WHAT YOU BRING

• High School Diploma or GED required
• Associates in Civil or Architectural Engineering Technology or specialty related degree preferred
• Proficient in BIM/CAD software, especially Autodesk and Bentley products.
• Understanding of technician practices, infrastructure, and survey/design processes.
• Knowledge of measuring, plan reading, and field data collection.
• Basic skills in MS Office (Word, Excel, Outlook, Teams).
• Ability to complete project work accurately and adjust priorities as needed.
• Strong interpersonal skills for building relationships with colleagues.
• Capability to handle multiple projects or issues at once.
• Basic technical knowledge of design processes.
• The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA?

• Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
• Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
• We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
• Passion & Purpose: We're passionate about our work and proud of it. Share inspirations, "geek out," and think big with us.
• Pay & Perks: Competitive pay and unique perks that make MSA stand out.
• Communities of Practice: Our think tanks and idea generators-regular collaboration and learning opportunities.
• Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
• Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
• Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

Best-in-Industry Benefits - Eligible employees enjoy:

• Quality Insurance Options: Medical, dental, and vision coverage for you and your family
• Paid Time Off: Minimum of 17 days in the first year for full-time employees
• Paid Holidays: 8 holidays per year
• Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA's Short Term Paid Leave
• Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
• Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
• 401k Retirement Savings Plan: Generous employer match, immediately 100% vested
• Short Term Incentive (STIP) bonus

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at

Equal Employment Opportunity/Affirmative Action Employer