Auto Financial Services Associate

20320 Chartown Dr., Cornelius, NC 28031

Lake Norman Chrysler Dodge Jeep Ram is seeking to hire a Full-time Finance Services Associate to ensure our customers have a seamless and professional experience during the final steps of their vehicle purchase. We are looking for an experienced, organized, detail-oriented individual with a passion for providing outstanding customer service. If you enjoy working with people and have a knack for staying on top of details, this role is perfect for you. Our ideal candidate is collaborative, proactive, and an excellent communicator.

Lake Norman Chrysler Dodge Jeep Ram is proud to be part of the prestigious Parks Automotive Group and a past 'Time Dealer of the Year' as well as a 3-year recipient of the 'Customer First Award for Excellence'. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

We offer:

• Generous pay plan.
• Great benefits including Medical, Dental, Vision and Life insurance
• 401(k)
• Paid vacation
• Short- and Long-Term Disability
• Employee discount program
• Continued training and opportunities for advancement
  
  

Responsibilities - Finance Services Associate:

• Treat customers in accordance with dealership policies
• Ensure that the proper follow-up schedule is attached to all completed sales
• Ensure that all necessary customer satisfaction forms have been completed
  and submitted
• Work with the service department to provide additional warranty information as necessary
• Maintain daily log sheet and tabulate total share with sales manager
• Establish and maintain good working relationships with several finance sources, factory and otherwise
• Keep the general manager and sales manager apprised of all special programs sponsored by any financial source
• Submit paperwork to and obtain approval from finance sources on all finance deals
• Work with sales manager to secure a reasonable profit from every sale
• Set up finance forecasting in conjunction with sales department forecasting to achieve the desired percentage of penetration and income
• Attend managers' meetings
• Seek insurance companies for insurance paper
• Maintain a daily operating control
• Prepare monthly penetration reports on finance penetration and share with sales manager
• Check all paperwork for correct title, lien information, taxes, etc.
• Establish and meet monthly objectives
• Prepare and participate in sales meetings
• Work with sales staff in negotiating a sale in the sales managers' absence
• Monitor alternately with sales manager the lot traffic and compare with daily log sheet
• Maintain a thorough knowledge of the policies and procedures of the sales department

Qualifications - Finance Services Associate:

• Prior finance experience required
• A personable and friendly attitude with a focus on customer service
• Strong organizational skills and exceptional attention to detail
• The ability to stay on top of multiple tasks
• Previous dealership or title clerk experience is a plus, but not required
• A proactive mindset with excellent follow-up skills
• Please upload your resume. Completing the online assessment will grant you priority consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.
  
  

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.