Go Thrive Events is a dynamic sales and business consulting firm based in Vernon Hills, Illinois. We specialize in direct customer acquisition and field sales solutions, helping major brands like AT&T connect with their target market more effectively. Our success is built on transparent communication, relationship-driven strategies, and a passion for delivering real results-both in revenue growth and customer satisfaction.
We are currently seeking a motivated and customer-focused Customer Account Representative to join our team. In this role, you'll play a vital part in building strong customer relationships, guiding clients through their service options, and ensuring they have a seamless and personalized experience with AT&T telecommunications services.
Key Responsibilities of a AT&T Customer Account Representative:
- Engage with retail customers directly-answering questions, providing solutions, and promoting AT&T's products and services in a professional and approachable manner
- Assist customers with setting up new accounts, making changes to existing services, and ensuring all customer information is accurately entered and up-to-date
- Resolve issues and troubleshoot concerns with empathy and professionalism to increase customer satisfaction and loyalty
- Identify customer needs and recommend additional products or upgrades that align with their preferences-turning interest into action and opportunities into sales
- You'll be assigned a designated territory where you'll consistently represent AT&T's offerings and ensure a strong community presence
- Maintain accurate records of customer interactions, follow all AT&T compliance protocols, and uphold high standards of integrity in every transaction.
Qualifications of a AT&T Customer Account Representative:
- Experience in account management, sales, and/or customer service is a plus
- Highly driven and resourceful individuals, able to think on their feet
- Strong interpersonal/communication skills to connect with customers
- Ability to work well and collaborate with teams as well as operate independently to proactively find solutions
- Comfortable with change and the ability to adapt to different customer's needs and market conditions
- Multilingual candidates are highly encouraged to apply.