Stephen Consulting Inc., a leading business consulting firm, empowers its professionals to achieve extraordinary career trajectories by delivering impactful solutions that fuel our clients' triumphs. We are actively developing our Anaheim team and seeking an exceptional, results-oriented AT&T Account Coordinator to join our high-achieving cohort. Here, you'll be at the spearhead of expanding our client base and cultivating enduring, high-value customer relationships within the dynamic AT&T sector, contributing to a collaborative, client-centric environment where your contributions are recognized and your professional growth is paramount.
We're in search of a highly ambitious and performance-driven AT&T Account Coordinator, dedicated to surpassing client service expectations and expertly guiding accounts through a streamlined and satisfying support experience. You will play a crucial role in both client acquisition and relationship management, ensuring unparalleled customer satisfaction and fostering unwavering client loyalty throughout the AT&T campaign. This position offers a distinct opportunity to enhance your account management career within a rapidly expanding organization committed to providing client-focused solutions.
Key Responsibilities of the AT&T Account Coordinator:
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Serve as the primary point of contact for assigned AT&T accounts, building and maintaining strong relationships with key stakeholders.
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Manage day-to-day account activities, ensuring the smooth execution of campaign initiatives and the timely resolution of client requests.
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Coordinate with internal teams, including sales, operations, and marketing, to deliver exceptional service and support to AT&T clients.
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Develop a deep understanding of AT&T's products, services, and business objectives to effectively address client needs and identify opportunities for growth.
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Monitor account performance, track key metrics, and provide regular reports to both clients and internal management.
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Proactively identify and address potential challenges or issues that may impact client satisfaction or account success.
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Facilitate regular communication with clients, including meetings, presentations, and status updates.
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Contribute to the development and implementation of account management best practices and process improvements.
Required Qualifications for the AT&T Account Coordinator:
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High School diploma or equivalent is required.
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Proven experience in account management, customer service, or a related field, preferably within the telecommunications industry.
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Demonstrated ability to engage effectively with clients, provide tailored solutions, and deliver exceptional service in a fast-paced environment.
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Strong aptitude for problem-solving, conflict resolution, and maintaining composure in client interactions.
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Proficiency in computer systems, CRM software, and relevant communication tools.
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Exceptional verbal and written communication, interpersonal, and organizational skills.
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A positive attitude, a passion for helping clients, and a commitment to exceeding client expectations.
Your journey into AT&T account management begins now. Visit our Careerbuilder page to embark on a rewarding career path with Stephen Consulting Inc.