Job Description Job Description
This position is ON-SITE, 5 days per week in Boiling Springs, SC. AAC is seeking a motivated and eager IT professional to join a client in the Spartanburg, SC area as an
Associate Technical Support Specialist. This individual would be working with internal users and customers on a daily basis to troubleshoot technical issues. This a fast-growing company with a strong culture looking to connect with people who genuinely love all aspects of Information Technology. This person will take phone calls, respond to emails, and create tickets related to designated product area(s), and other solutions for clients, working closely with staff to assist them in achieving their goals. The Technical Support Team collaborates closely with other teams including Implementation, Marketing & Sales, Success & Retentions to solve customer issues and provide a superior support experience.
Description of Job Duties: - Provide customer support for incoming requests over the phone, email, and document through the Salesforce CRM System
- Ask questions to determine nature of inquiry and walk customer through features, functionality, and general configuration
- Troubleshooting common issues with a product or service
- Provide customer with included instructions to remotely connect to their machine
- Follow up with customers to ensure that inquiries have been addressed
- Follow KB Articles and guidance from team members to solve customer inquiries
- Configure settings with provided training and guidance
- Provide an excellent customer experience deploying quality solutions and train them on best practices utilizing solutions
Company Description
Advanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC.
We operate at the highest level of integrity at all times, strive to be the
Best of the Best in all that we do, and we are the Best Value service provider to our clients.
Company Description Advanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC.
We operate at the highest level of integrity at all times, strive to be the
Best of the Best in all that we do, and we are the Best Value service provider to our clients.