Daily Responsibilities/Job Description:
- Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implement customer specified benchtop computing design and processes
- Administer and assure connectivity of customer's Windows based platform
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement and relocation of equipment
- Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensure adherence to client's corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for instrument vendor
- Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
- Provide technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Act as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Provide support across all Enterprise practices as required
- Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required
- Demonstrate appropriate use of office equipment/software after training
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Skills Overview:Qualifications/years of experience:
Basic Qualifications: - High School Diploma with 4 + years of relevant work experience OR
- Associates Degree with 2+ years of relevant work experience OR
- Bachelor's Degree with 1 year of relevant work experience
Preferred Qualifications: - Experience with scientific instrumentation
- Experience in Life Science environment
- Experience in a validated environment
- Experience working in GxP, ISO, and FDA compliant facilities
Must Haves:
Technology Requirements:
Additional Requirements: