Overview: As an Associate Store Manager, you will play a vital role in delivering exceptional financial solutions to our customers. This position allows you to develop leadership skills while driving recovery processes, engaging in customer outreach, and managing risks effectively. You will assist in training and mentoring Customer Service Representatives, ensuring compliance with company standards and fostering a respectful environment for both customers and employees.
Responsibilities:
- Build strong relationships with customers through daily inbound and outbound call campaigns aimed at generating new business and enhancing store profitability.
- Maximize customer satisfaction by recommending tailored ancillary products that meet their needs.
- Evaluate the risk associated with financial transactions, and accurately process loan/pawn applications, check cashing transactions, and ancillary product offerings.
- Support and coach Customer Service Representatives to ensure they adhere to quality standards and safety protocols.
- Implement robust office security measures and manage proper opening and closing procedures, including vault and cash drawer oversight.
- Oversee account management and recovery processes, including making collection calls, while prioritizing excellent customer service to minimize losses.
- Ensure compliance with company policies, local, state, and federal regulations through regular audits, reporting, and data compilation.
- Maintain the internal and external appearance of the store, taking care of facility needs and organizing maintenance services.
- Effectively manage multiple tasks in a fast-paced environment while meeting performance expectations for yourself and your team.
- Commit to a full-time work schedule, including weekends, with a minimum of 40 hours per week.
Qualifications:
- High School Diploma or equivalent required.
- Minimum one year of experience in customer service, sales, or retail.
- At least 3 months of relevant supervisory or leadership experience.
- Outstanding verbal and written communication skills.
- Proficient in using phones, Point of Sale systems, and Microsoft Office.
- Must be at least 18 years of age (19 in Alabama).
- Background check required in accordance with applicable law.
- Ability to perform physical tasks including standing for extended periods, transporting up to 25 pounds, and operating mechanical controls like a keyboard.
Preferred Qualifications and Skills: - Experience in leadership roles within a sales or customer service environment.
- Management experience in retail, financial services, or related fields.
- Familiarity with check cashing, document verification, and money order processing.
- Bilingual in English and Spanish is a plus and may be required for specific locations.
- A valid driver's license, auto insurance, and a personal vehicle for work-related tasks (mileage reimbursed).
What We Offer:
- A comprehensive training program for new hires.
- Access to a diverse e-learning platform for professional and personal development.
- Career advancement opportunities based on performance.
- Educational reimbursement program.
- Options for medical insurance, including telemedicine services and health spending accounts (HSA/FSA).
- Traditional and Roth 401(k) retirement plans with a generous company matching.
- Life and AD&D insurance supported by the company.
- Voluntary benefits such as dental, vision, and disability plans.
- Accrued Paid Time Off (12 days per calendar year plus additional days for each year of service).
- A diverse and inclusive workplace culture.
- A relaxed business casual dress code allowing jeans and sneakers.
Our mission since 1987 has been to provide exceptional customer experiences at CheckSmart and we are committed to offering tailored financial services such as Loans, Money Orders, Wire Transfers, and more across various states.